A. How is the standard mystery shopping process carried out?

B. What is assessed in a standard mystery shopping project?

General image of location
Image and behaviour of employees
Method of investigation of needs and presentation of a solution in line with such needs – presentation in benefits
Recommendation of related and complementary products
Completion of sale process

C. How does standard mystery shopping help?

Checks the implementation of company standards in the assessed locations;

Identifies the manner in which sales consultants acknowledge and follow the steps of the sale process: customer approach, investigation of needs, presentation of a solution in benefits, completion of sale;

Assesses the sales consultant in terms of image, skills and attitude;

Monitors the recommended products, basic solutions, alternatives and recommendation of complementary products.

Download the form and check if the sale process in your locations is carried out according to standards

Sunt de acord cu Politica de Confidentialitate conform GDPR. Toate detaliile le gasiti AICI.

D. Do you want to test if a mystery shopping project provides you with the expected results?

You will know exactly how the process is carried out;

You will see the types of reports you get;

You will find out if your company standards are implemented in the assessed location.

You have the possibility to get reports for two separate assessments for any of your locations


You provide to us the required information by filling out the attached form.


We will appoint two collaborators to perform the two assessments based on a standard form.


At the end of the week you will receive a notification with all details required to access online the reports drawn up following the assessments: access link, username and password.

Fill out the form and within 1 week at most you will receive the first 2 mystery shopping reports. Free of charge!

Sunt de acord cu Politica de Confidentialitate conform GDPR. Toate detaliile le gasiti AICI.