A. How does the mystery shopping process take place for a Restaurant / Bar/ Cafe?

B. What is assessed in a mystery shopping project for a Restaurant / Bar / Coffee Shop location?

C. How does mystery shopping help in Restaurant / Bar / Coffee Shop locations?

Checks the telephone reservation procedure (if applicable);

Assesses the waiter in terms of image, skills and attitude;

Checks the waiters’ knowledge of products on the menu;

Checks the implementation of standards in the location;

Identifies the waiter’s strong and weak points in the serving process.

D. Do you want to test and see if a mystery shopping project provides you with the expected results?

You will know exactly how the process is carried out;

You will see the types of reports you get;

You will find out if your company standards are implemented in the assessed location.

You have the possibility to get reports for two separate assessments for any of your locations


You provide to us the required information by filling out the attached form.


We will appoint two collaborators to perform the two assessments based on a standard form.


At the end of the week you will receive a notification with all details required to access online the reports drawn up following the assessments: access link, username and password.

Fill out the form and within 1 week at most you will receive the first 2 mystery shopping reports. Free of charge!

Sunt de acord cu Politica de Confidentialitate conform GDPR. Toate detaliile le gasiti AICI.